Contact Us

At Luisajewels, we take pride in offering an exquisite selection of Earrings, Necklace Jewelry, and Hand Jewelry. Our goal is to ensure that every piece you choose meets the highest standards of craftsmanship and elegance.

If you have questions regarding our collections, need assistance with an existing order, or require guidance on jewelry maintenance, our professional support specialists are here to provide dedicated assistance.

1. OFFICIAL CORRESPONDENCE

For detailed inquiries, order documentation, or specialized jewelry care advice, please reach out via our encrypted electronic mail:

  • Official Email: support@luisajewels.com

  • Response Benchmark: Our team reviews all messages chronologically. You can expect a comprehensive response within 24 business hours.

2. DIRECT SUPPORT HOTLINE

For immediate assistance or logistical inquiries, feel free to contact our service line:

  • Phone & SMS: +1 (424) 347-8981

  • Service Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)

3. CORPORATE TRANSPARENCY & GOVERNANCE

The Luisajewels brand is globally operated with a steadfast focus on design integrity and customer satisfaction. All commercial operations, quality assurance protocols, and brand management are conducted under the professional jurisdiction of our parent legal entity:

  • Corporate Name: HONG KONG BEACON LIMITED

  • Registered Business Office: Flat/Rm 917b Block A 9/F, New Mandarin Plaza, No 14 Science Museum Road, Tsim Sha Tsui, Hong Kong

  • Compliance Inquiry: For matters regarding intellectual property or data privacy, please include "Compliance" in your email subject line.