Terms of Purchase

Effective Date: August 4, 2026

Thank you for choosing Luisa Jewels. These Terms of Purchase govern every order placed through our online store. By completing a purchase, you acknowledge that you have read, understood, and agreed to these terms, together with our Privacy Policy, Return Policy, Shipping Policy, and Terms of Service.

Please read this agreement carefully before placing an order.

Customer Eligibility By purchasing products from our website, you confirm that:

You are at least 18 years of age, or you have reached the legal age required to enter into a binding agreement in your place of residence.
You are legally authorized to use the payment method submitted with your order.
Purchasing our products is lawful in your country or region. You also agree to use all products in accordance with the applicable laws and regulations of your jurisdiction. For quality assurance, training, security, or compliance purposes, communications with our customer support team—including emails and telephone conversations—may be recorded or retained.

Privacy and Personal Information Protecting your personal information is important to us. Any personal details or payment information collected during the ordering process are handled in accordance with our Privacy Policy. By placing an order, you consent to the collection, storage, and processing of your information as described in that policy. We reserve the right to revise our privacy practices from time to time. Continued use of our website after any updates constitutes acceptance of those changes.
Order Acceptance Submitting an order does not automatically guarantee acceptance. We reserve the right to decline, cancel, or limit any order at our sole discretion. Situations that may require cancellation include, but are not limited to:

Inventory shortages
Pricing or technical errors
Suspected fraudulent activity
Payment verification issues When necessary, we may request additional information to verify your identity before shipping your order. If an order is canceled after payment has been received, the payment will be refunded to the original payment method. We may also modify product pricing, promotional offers, or product availability at any time without prior notice.

Product Information We make every reasonable effort to ensure that product descriptions, specifications, dimensions, and images accurately represent the items we sell. However, slight differences may occur due to factors such as screen settings, photography, manufacturing tolerances, or production updates. If the item you receive differs materially from its description, your available remedy will be handled according to our Return Policy. Customers are encouraged to review all product information carefully before completing their purchase.
Pricing Accuracy Although we regularly review pricing displayed on our website, occasional errors may occur because of technical issues or system malfunctions. If an incorrect price has been displayed, we reserve the right to cancel the affected order before shipment. Should this occur, we will notify you and issue a full refund if payment has already been completed. We also reserve the right to correct pricing errors at any time.
Inventory and Shipping Inventory levels displayed on our website are provided for reference and do not constitute a guarantee of product availability. Orders are generally processed promptly after payment confirmation; however, delivery schedules may vary depending on inventory availability, shipping carriers, customs procedures, weather conditions, or other circumstances beyond our control. If an item becomes unavailable after your order has been placed, we may remove the unavailable product from your order and adjust the total amount charged accordingly. Where appropriate, we will notify you of the change.
International Orders Customers placing international orders acknowledge that:

Manufacturer warranties may vary by country and may not apply internationally.
Customer support services available in one region may not be offered in another.
Product manuals, instructions, or safety information may be provided only in English.
Product packaging or labeling may differ from local regulatory standards. Before placing an order, customers are responsible for ensuring that the products may be legally imported into their destination country.

Customs Duties and Import Taxes Shipping charges paid during checkout cover transportation only. Any customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges assessed after the shipment reaches the destination country are the sole responsibility of the customer. These charges are determined by local customs authorities and are not included in the purchase price or shipping fee unless otherwise stated.
Governing Law These Terms of Purchase and any transactions completed through this website shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

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Terms of Purchase