Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with us. The information below explains how orders are processed, shipped, tracked, and handled if delivery issues arise.
Shipping Schedule
Order Processing
Once your order is placed, we typically prepare and ship it within 3 business days.
Transit Time
After dispatch, delivery usually takes about 10 to 20 business days.
Please note that orders placed on weekends are normally processed on the following Monday.
Shipping Rates and Coverage
Shipping Fee
We offer a flat shipping rate of $5.99 USD.
Shipping Regions
We provide shipping to customers worldwide.
Shipping Origin
Orders may be fulfilled from our warehouses in the United States, Canada, Australia, or the European Union, or shipped directly from our manufacturing partners to ensure efficient delivery.
Order Tracking
Tracking Details
Once your order has shipped, we will send you a shipping confirmation email that includes your tracking number.
Where to Track
You may enter your tracking number on a universal tracking platform such as www.17track.net.
Activation Time
Tracking updates may take a few business days to appear after shipment is confirmed.
Tracking Delays
It is normal for tracking information to stop updating for a short period. If your tracking shows an update within the last 7 days, your parcel is still in transit.
If your tracking number has shown no movement for more than 7 days, please contact our support team for assistance.
Please also understand that delays may occur due to customs checks, carrier disruptions, or other circumstances beyond our control.
Order Handling
Split Deliveries
If your order contains multiple items, they may be shipped separately in order to speed up delivery. Each shipment will have its own tracking number.
Order Changes
Requests to change your order details, including the shipping address or item selection, are time-sensitive. Please contact us within 12 hours of placing your order.
When emailing us, please include your order number, order email address, and the exact changes requested.
Please note that changes cannot be guaranteed once the order has entered the fulfillment stage.
Delivery Problems
Missed Delivery Attempts
If the carrier attempts delivery but no one is available, they will usually leave a notice. Your first step should be to contact your local post office using the tracking number provided.
Lost Packages
If an investigation confirms that the carrier lost the package, we will resend the order at no additional cost.
Marked as Delivered but Not Received
Once the tracking record shows that a package has been successfully delivered, we are not responsible for parcels that are later reported as lost or stolen.
Disclaimer
By placing an order with us, you agree to the terms below:
Shipping Estimates
All delivery timelines are estimates only and are not guaranteed. We are not responsible for delays caused by customs, carriers, or other factors outside our control.
Customs, Duties, and Taxes
Customers are responsible for any customs charges, import duties, taxes, or similar fees imposed by their local authorities. These costs are not included in the product price or shipping fee.
Shipping Address Accuracy
It is the buyer's responsibility to provide a complete and correct shipping address. We are not responsible for parcels lost, delayed, or returned because of inaccurate address details.
Delivered Orders
Our responsibility for the order ends once the tracking system confirms successful delivery. We are not liable for items lost or stolen after that point.
Contact Us
If you have any questions, please contact our support team at:
Email: support@luisajewels.com
Phone: +1 (424) 3478981
Company Address: Hong Kong Hu Jie International Limited, FLAT/RM 1203 12/F TOWER 2 CHINA HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUI KL
For faster support, please include your order number and order email address in every message.