Terms of Use

Terms of Use Effective Date: August 4, 2026

Welcome to Luisa Jewels. These Terms of Use govern your access to and use of this website, including all content, features, products, and services made available through our online store.

By visiting, browsing, or using this website, you acknowledge that you have read and accepted these Terms of Use. If you do not agree with any part of these terms, you should discontinue using this website immediately.

Please note that purchases made through our store are also subject to our Shipping Policy, Return Policy, Privacy Policy, and Terms of Purchase.

1. Eligibility and Account Information When using our website or submitting information to us, you represent that:

• You have the legal capacity to enter into a binding agreement.
• All information you provide is accurate, complete, and up to date.
• You will promptly update any information that becomes inaccurate or outdated.
• You are responsible for maintaining the accuracy of your account details and contact information.

2. Privacy Your privacy is important to us. Any personal information collected through this website is handled in accordance with our Privacy Policy. By accessing our website, creating an account, placing an order, or contacting customer service, you consent to the collection and processing of your information as described in that policy.
3. Intellectual Property Unless otherwise stated, all content available on this website—including but not limited to text, graphics, photographs, logos, icons, product descriptions, designs, software, layouts, and other materials—is the exclusive property of Hong Kong Hu Jie International Limited or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, and revocable license to use this website solely for personal shopping purposes. Without our prior written permission, you may not:

• Copy, reproduce, or redistribute website content.
• Use our trademarks, logos, or branding.
• Frame or mirror any part of this website.
• Upload malicious software or harmful code.
• Use automated tools, bots, spiders, or scraping software to collect website data.
• Interfere with the normal operation or security of the website. Violation of these terms may result in suspension of access or other appropriate action.

4. Customer Reviews and User Content If you submit reviews, comments, images, videos, or other content to our website, you confirm that:

• You own the necessary rights to the submitted content.
• The content does not violate any law or infringe upon the rights of any third party.
• The content is not false, misleading, defamatory, offensive, or unlawful. By submitting content, you grant Luisa Jewels a worldwide, royalty-free, perpetual, non-exclusive license to use, reproduce, edit, publish, display, and distribute that content for business, promotional, or marketing purposes. You may not impersonate another person or provide false contact information when submitting content.

5. Third-Party Websites Our website may contain links to websites operated by third parties for your convenience. We do not own, manage, or control those external websites and are not responsible for their content, products, services, security, or privacy practices. Accessing third-party websites is entirely at your own risk.
6. Disclaimer To the fullest extent permitted by applicable law, this website and all products and services are provided on an "as available" and "as is" basis. We make no representations or warranties, express or implied, regarding:

• Website availability
• Website security
• Accuracy of information
• Freedom from errors or interruptions
• Suitability of products for a particular purpose We do not guarantee that the website will always operate without interruptions, delays, viruses, or technical issues.

7. Limitation of Liability To the maximum extent permitted by law, Luisa Jewels, Hong Kong Hu Jie International Limited, its directors, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from or related to:

• Your use of this website.
• Temporary website outages or technical failures.
• Purchases made through our online store.
• Unauthorized access to electronic communications or data.
• Internet service interruptions or network failures. Any legal claim relating to your use of this website must be brought within one (1) year after the event giving rise to the claim.

8. Indemnification You agree to indemnify and hold harmless Luisa Jewels, Hong Kong Hu Jie International Limited, its affiliates, employees, officers, and service providers from any claims, liabilities, damages, losses, costs, or legal expenses arising out of:

• Your violation of these Terms of Use.
• Your misuse of the website.
• Your infringement of another person's legal rights.

9. Electronic Communications By using this website or communicating with us electronically, you agree to receive notices, agreements, disclosures, and other communications in electronic form. You acknowledge that electronic communications satisfy any legal requirement that such communications be provided in writing.
10. Intellectual Property Complaints If you believe that copyrighted material appearing on our website infringes your intellectual property rights, please contact our support team with the following information:

• Your name and contact information.
• A description of the copyrighted work.
• The specific webpage or URL where the material appears.
• A statement confirming that you believe the use is unauthorized.
• Your electronic or physical signature. We will review all valid notices in accordance with applicable law.

11. Force Majeure We shall not be responsible for delays or failures in performing our obligations when such delays result from circumstances beyond our reasonable control. These events may include, but are not limited to:

• Natural disasters
• Severe weather
• Government actions
• Public health emergencies
• Labor disputes
• Transportation disruptions
• Power failures
• Internet or telecommunications outages

12. Shipping Risk Ownership of purchased products and the risk of loss or damage transfer to the customer once the order has been delivered to the shipping carrier for transportation.
13. Governing Law These Terms of Use shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles. Any dispute arising from or relating to the use of this website shall be submitted exclusively to the competent courts of Hong Kong.
14. Severability If any provision of these Terms of Use is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
15. Assignment You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We reserve the right to assign these Terms of Use or any related rights and obligations to another entity at our discretion.
16. Entire Agreement These Terms of Use, together with our Privacy Policy, Shipping Policy, Return Policy, and Terms of Purchase, constitute the complete agreement between you and Luisa Jewels regarding your use of this website and supersede any prior communications or understandings relating to the same subject matter.

Contact Information If you have any questions regarding these Terms of Use, please contact us.

Brand: Luisa Jewels Operating

Company: Hong Kong Hu Jie International Limited Company

Address: FLAT/RM 1203 12/F TOWER 2 CHINA HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUI KL 

Email: support@luisajewels.com

Customer Service: +1 (424) 347-8981